Refund Policy

Effective Date: January 8, 2025

At Ulysuniee, we are committed to ensuring our customers are satisfied with their purchases. If you are not fully satisfied with your order, we offer a straightforward refund policy to provide peace of mind.

1. Eligibility for Refunds

You are eligible for a refund if:

  • You have purchased a product from Ulysuniee and wish to return it within 30 days of receiving the item.
  • The product is unused, in its original condition, and in its original packaging.
  • The product is not on our list of non-returnable items (such as personalized or final sale products).

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at [your contact email] within 30 days of receiving the product.
  2. Provide your order number, a description of the product, and the reason for the return.
  3. We will review your request and provide you with instructions on how to return the item.

3. Return Shipping

  • The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective or incorrect item).
  • We recommend using a tracked shipping service to return items, as we are not responsible for items lost in transit.
  • Please pack the items securely to avoid damage during the return process.

4. Refund Processing

Once we receive your returned item, we will process your refund within 5–7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

5. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

  • Personalized or custom-made products
  • Products that have been used or damaged
  • Gift cards or certificates

6. Damaged or Defective Items

If your item is defective, damaged, or incorrect upon arrival, please contact us immediately at [your contact email] or [your contact number]. We will arrange for a return at no cost to you and provide a full refund or a replacement, based on your preference.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the item for a refund and place a new order for the desired product.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed.

9. Contact Us

If you have any questions or need assistance with your return or refund, please contact us at:

Ulysuniee

Street: 1149 Julia St Albany, Georgia(GA)
Phone number: (229) 420-0140
Email: info@ulysuniee.com
Website: ulysuniee.com