Refund & Return Policy
Effective Date: July 4, 2025
At Ulysuniee, we are dedicated to providing high-quality household products and ensuring customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return and refund policy to make your shopping experience smooth and worry-free.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
✔ The item is unused, in its original packaging, and in the same condition as received.
✔ The return request is made within 30 days of the purchase date.
✔ The item was received damaged, defective, or incorrect due to our error.
❌ Non-Returnable Items:
- Personalized or custom-made products.
- Clearance or final sale items.
- Gift cards and digital downloads.
2. How to Initiate a Return
To start a return, follow these simple steps:
1️⃣ Contact Us: Email returns@ulysuniee.com or call (229) 420-0140 with your order number and reason for return.
2️⃣ Approval & Instructions: Our team will review your request and provide a return authorization with shipping instructions.
3️⃣ Ship the Item: Send the item back using a trackable shipping service. Customers are responsible for return shipping fees unless the item is defective or incorrect.
4️⃣ Inspection & Refund: Once received, we will inspect the item and process your refund or exchange within 7-10 business days.
3. Refund Processing
✅ Approved refunds will be issued to the original payment method used at checkout.
✅ Refunds typically take 5-7 business days to reflect in your account.
✅ Shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges
If you need a different size, color, or replacement for a damaged item, we offer free exchanges for eligible products. Follow the return process and request an exchange instead of a refund.
5. Damaged or Defective Items
✔ If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.
✔ We will arrange a replacement or full refund at no extra cost.
6. Cancellations
✔ Orders can be canceled within 24 hours of purchase for a full refund.
✔ If your order has already shipped, it must be returned under our standard return policy.
7. Contact Us for Assistance
📍 Address: 1149 Julia St, Albany, Georgia, GA
📞 Phone: (229) 420-0140
📧 Email: returns@ulysuniee.com
🌐 Website: ulysuniee.com
We appreciate your trust in Ulysuniee and are committed to making your shopping experience enjoyable and worry-free. Thank you for choosing us for your home essentials! 🏡✨